Epyx has integrated its 1link Service Network with Halfords’ systems, allowing fleet drivers to select a preferred Autocentre or National Tyre and Autocare location, view live availability, and confirm a booking around the clock. The rollout covers 503 Halfords-owned service centres across the UK and is designed to cut lead times and reduce admin for drivers and booking teams in September 2025.
The 1link integration lets users pick a workshop, see real-time slots, and secure appointments without phoning. It converts what was often a proposal-and-callback flow into a confirmed booking. Mike Daniels, Sales Director at Halfords, said: “Company car and van drivers or service booking teams can now see availability for any individual garage and instantly reserve an appointment, removing delays associated with waiting for them to check, then confirm the booking.” He added: “This represents a real improvement in customer experience and is already reducing lead times significantly.”
The connection spans Halfords Autocentre and National Tyre and Autocare sites, giving fleets broad national coverage. The change applies to servicing and repair slots visible in the 1link Service Network. Recent Tyre News reporting has tracked Halfords’ services push, including the appointment of Adam Pay to lead garage services and the ongoing upgrade of workshops, which supports the scale needed for direct, digital booking. See Adam Pay appointed to lead Halfords Garage Services and Halfords hits 50 new-look garages with Chorley launch.
Confirmed, 24/7 bookings help drivers plan around routes and shifts, cutting downtime. Greg Tucker, Director – OEM & Network Management at epyx, said: “Instead of drivers sending a proposed booking to a workshop online and receiving what is essentially a manual reply from a user of the dealer’s software, they can go directly into a Halfords workshop diary and choose their own slot. It’s a benefit for everyone involved.”
Halfords has been reshaping its services proposition and leadership in 2025. Tyre News covered the CEO transition to Henry Birch earlier this year, signalling continued investment in digital and customer experience across its network. This booking upgrade aligns with those service-led priorities.
The integration uses the 1link Service Network Driver Booking Module to expose live workshop capacity within Halfords’ systems. For technical background on the module, see epyx’s overview - https://www.epyx.co.uk/service-network/
Tagged with: 1link integration, Halfords Autocentre, National Tyre and Autocare, fleet maintenance, workshop booking, epyx, driver booking module, service network, garage diary integration, UK service centres, fleet downtime reduction
Disclaimer: This content may include forward-looking statements. Views expressed are not verified or endorsed by Tyre News Media.
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