Independent workshops are increasingly turning to technology to streamline operations and enhance customer engagement, and Essex-based Jet Wheel Tyre is leading the way. Since adopting Auto3iii’s electronic vehicle health check (eVHC) solution in November 2024, the company has seen an influx of business, reporting around 300 new leads in just a few months—over 100 in January alone.
Jet Wheel Tyre, which specialises in tyres, brakes, and TPMS sensor health checks, has implemented the system in its Benfleet workshop to deliver a level of service that rivals main dealerships.
According to Martin Crane, Director at Jet Wheel Tyre, the introduction of Auto3iii’s mileage-based vehicle maintenance plans has been a game-changer:
“Auto3iii puts our outputs on a par with any main dealership, and we charge significantly less to our customers – so it’s a win-win for us and a win-win for our customers.”
One of the key benefits of the Auto3iii system is the bespoke reports it generates, allowing customers to receive polished, professional insights into their vehicle’s condition. These reports not only document the work undertaken but also serve as timely reminders for follow-up maintenance, ensuring customers stay informed about their vehicle’s health.
Martin highlighted the system’s flexibility, stating:
“Unlike a one-size-fits-all product, Auto3iii’s software is fully customisable. For example, if we want to remind customers of a recommended tyre replacement at 3mm, we can do this. Or, if we want to send a reminder closer to the 1.6mm legal tread level, we can do that instead.”
At the heart of Auto3iii’s technology is its Intelligent Technician app, which allows workshop staff to perform vehicle inspections in as little as two minutes. The system works seamlessly across Android and Apple devices, making adoption straightforward.
With features that enable technicians to capture photos, videos, and detailed notes, the app enhances customer confidence by offering greater transparency and accountability in the service process.
David Leighton, Director at Auto3iii, praised Jet Wheel Tyre’s success with the system, stating:
“Jet Wheel Tyre’s feedback is proof that our solution is able to transform the fortunes of a workshop, and Martin’s feedback means a great deal to us. To know that we’re enhancing levels of professionalism and boosting repeat business potential is wonderful to hear, and it’s great to see businesses like Jet Wheel Tyre reaping the rewards of our technology.”
With Auto3iii’s digital tools helping independent workshops compete with main dealerships, businesses like Jet Wheel Tyre are proving that technology-driven efficiency and customer-focused service can drive long-term success.
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