HB Dennis Airside Service Enhances Customer Trust with TreadReader Technology

Located conveniently north of Dublin, near the city’s airport, HB Dennis Airside Service specialises in Land Rover vehicles and has made a significant improvement to its customer service and operational efficiency by implementing TreadReader’s DriveOver ramp tyre measurement system in May 2021.

This advanced system has been instrumental in providing a transparent and accurate tyre assessment service, addressing the common customer concern of unnecessary tyre replacement recommendations.

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Published on
April 9, 2024

Laurence Poole, the director of HB Dennis, shared insights into how the DriveOver system has transformed the way they communicate tyre conditions to their customers. "It generates a printout of all four tyres for each client, showing a 3D image of the tread that highlights different zones across each tyre and displays the depth. It's a detailed and effective tool," Poole explains.

Strategically positioned at the entrance of the workshop, the DriveOver ramp not only facilitates a quick tyre tread inspection but also serves as a visual proof for customers, reinforcing the garage's dedication to transparency. The technology scans up to 400,000 measurement points with a fine accuracy, offering a more comprehensive tyre assessment than traditional methods.

The DriveOver system is designed to fit the needs of various automotive service providers, offering both surface-mounted and in-ground installation options. Its introduction at HB Dennis Airside Service has not only streamlined operations but also significantly boosted customer confidence.

Poole recounts a particular instance where the system's immediate and accurate analysis helped a customer avoid unnecessary tyre replacements, leading to a highly positive review and the conversion of the individual into a regular client. "This just gives us that layer of transparency and honesty that we need in the industry. It's been a great tool for us," Poole added.

With plans to expand into airport parking services, offering a concierge collection service that includes 'while-you-travel' vehicle repairs, HB Dennis intends to install an additional DriveOver ramp at its new off-airport parking facility. This expansion signifies the garage's commitment to providing convenient and trustworthy services.

The adoption of TreadReader’s DriveOver ramp at HB Dennis Airside Service represents a forward-thinking approach to automotive care, prioritising customer trust and service quality in an industry where transparency is highly valued.

Visit: https://www.hbdennisautoservice.ie

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